Ordering, Shipping & Delivery
DELIVERY TIMES & PARCEL TRACKING
We offer FREE WORLD-WIDE SHIPPING by fast airmail on all products, plus a free gift-wrap, card and message service. You can usually expect delivery of your goods within 6-10 working days (3-5 days in NZ) of placing your order, depending on your location. However, at peak times the demands on your local delivery services might cause delays.
You will receive an email notifying you that your goods are on their way once they have been shipped by us. Your goods are traceable at major points of the journey and we will happily check on progress for you at any time. Goods are fully insured by us in case they are lost or damaged in transit.
We hold most items in stock and can normally ensure dispatch of your order within two working days. If for some reason there might be a delay in you receiving your order outside the guide times stated, we will contact you by email.
Should you prefer faster delivery, with a fully tracked and insured service that you can monitor yourself, we also offer an upgraded shipping option to Australia and USA. This is a 3-5 day delivery service depending on your location.
Charges for this upgraded shipping service is a flat rate of AU$18 to Australia or US$18 to USA, and can be selected during checkout.
INTERNATIONAL CUSTOMS CHARGES & IMPORT DUTIES
Please note that goods sent to some countries (e.g. Canada, Europe, and the UK) may incur VAT and or customs duties. These charges are beyond our control and are the responsibility of the customer. Goods shipped to NZ addresses are GST inclusive.
OUR COMMITMENT TO RESPONSIBLE PACKAGING
As an environmentally responsible business, we use eco-friendly packaging that is re-usable or recyclable whenever possible. With all of our packaging we hope that you will re-use or recycle.