Ordering, Shipping & Delivery
COVID-19 UPDATE – Our online store is open and operating 24/7
Thank you all for your patience and understanding in these trying times. Wherever you are in the world, please follow the official health recommendations to help overcome this virus, and take care of yourself and others.
Stay Safe – The Ecowool Team
DELIVERY TIMES & PARCEL TRACKING
We offer FREE WORLD-WIDE SHIPPING by fast airmail on all products, plus a free gift-wrap, card and message service. During the current busy shipping period you can usually expect delivery of your goods within 10-15 working days (3 – 5 days in NZ) of placing your order, depending on your location.
You will receive an email notifying you that your goods are on their way once they have been shipped by us. Your goods are traceable at major points of the journey and we will happily check on progress for you at any time. Goods are fully insured by us in case they are lost or damaged in transit.
We hold most items in stock and can normally ensure dispatch of your order within two working days. If for some reason there might be a delay in you receiving your order outside the guide times stated, we will contact you by email
Should you prefer faster delivery, with a fully tracked and insured service that you can monitor yourself, we also offer an upgraded shipping option to Australia and USA. This is faster than our standard service. Exact time frames currently vary depending on your location, but are normally 4 – 8 working days. Please contact us if you’d like more detailed information.
Charges for this upgraded shipping service is a flat rate of AU$18 to Australia or US$18 to USA, and can be selected during checkout.
DELIVERY TO THE UK
Our UK pound prices now fully INCLUDE pre-paid UK VAT (20%) and any import duties. Previously these charges were payable by UK customers to UK authorities on receipt of their goods.
- Deliveries going to the UK must be paid for using our UK pound prices, to qualify for fully-inclusive pricing.
- Our fully-inclusive pricing policy gives UK customers certainty, with no surprises.
- Shipping and delivery times to the UK using this service are usually 6 – 10 working days.
- Not all suppliers of goods to the UK include these charges in their prices, we suggest you check before purchasing.
- PLEASE NOTE THAT DUE TO THE UK LEAVING THE EU (BREXIT) ON 31st DECEMBER, THERE MAY BE SOME DISRUPTION AND DELAYS TO THE ABOVE SERVICE AS NEW UK CUSTOMS RULES ARE IMPLEMENTED.
INTERNATIONAL CUSTOMS CHARGES & IMPORT DUTIES
Please note that goods sent to some countries (e.g. Canada, Europe) may incur VAT and or customs duties. These charges are beyond our control and are the responsibility of the customer. Goods shipped to NZ addresses are GST inclusive.
OUR COMMITMENT TO RESPONSIBLE PACKAGING
As an environmentally responsible business, we use eco-friendly packaging that is re-usable or recyclable whenever possible. When bubble wrap is necessary for the protection of your parcel we use one made from 100% recycled plastic.
With all of our packaging, we hope that you will also re-use or recycle.